Privacy Policy

Effective Date: January 1, 2025

Welcome to Curoqo. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to WiFi mesh network solutions for residential properties.

1. Information We Collect

1.1 Personal Information

When you interact with our website or request our mesh network installation services, we may collect personal information that you voluntarily provide, including but not limited to:

  • Full name and contact details (email address, phone number)
  • Physical address and property information (for installation planning)
  • Payment and billing information
  • Communication preferences and service requirements
  • Technical specifications of your property for optimal router placement

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website addresses
  • Cookies and similar tracking technologies data

2. How We Use Your Information

Curoqo uses the collected information for various purposes to provide and improve our mesh network services:

  • Service Delivery: To design, install, and configure optimal WiFi mesh networks for multi-story residential properties
  • Communication: To respond to inquiries, provide customer support, and send service-related notifications
  • Technical Assessment: To analyze property layouts and determine the best router placement strategy
  • Payment Processing: To process transactions and manage billing for our services
  • Improvement: To enhance our website functionality and service offerings
  • Marketing: To send promotional materials and updates about our services (with your consent)
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, including payment processors, installation technicians, and IT service providers.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.


4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission (SSL/TLS protocols)
  • Secure server infrastructure with regular security updates
  • Access controls and authentication procedures
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website operation
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your online activity to deliver relevant advertisements

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your personal information for certain purposes
  • Portability: Request transfer of your data to another service provider
  • Withdrawal of Consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us using the information provided below.


7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.


8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.


9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.


10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.


12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Curoqo

Address: ул. Елин Пелин, 27, София, 1421

Email: [email protected]

Phone: +359 88 5 723 189

Your Privacy Matters: At Curoqo, we are dedicated to maintaining the trust you place in us. We will continue to implement best practices to protect your personal information while delivering exceptional WiFi mesh network solutions for your home.

© 2025 Curoqo. All rights reserved.